Satair offers a worldwide AOG (Aircraft on Ground) service to its customers, available 24 hours a day, 365 days a year.
During office hours please call your usual Satair representative. Outside office hours call one of the following numbers:
Europe, the Middle East and Africa
Outside office hours: +45 4040 1224
Outside office hours: +65 6543 0977
Satair USA (Atlanta)
Outside office hours: +1 404 310 1966
Satair USA (Miami)
Outside office hours: +1 404-310-1966
The duty officer is able to check availability of parts at all Satair locations, and can furthermore upgrade an existing order to AOG status provided stock availability.
Throughout the year, Satair receives thousands of AOG orders during normal business hours. However, customers still operate aircraft outside normal office hours, during weekends and on public holidays, and therefore need to be able to reach a Satair representative at all times.
That’s why Satair has operated an AOG service for more than 20 years. Staffed on a rotational scheme by Satair employees, the service has a manager on duty at all times. The duty officer has access to Satair’s systems and is able to check availability of parts as well as picking, packing and shipping parts, should this be required. During any 12-month period, Satair ships more than 500 AOGs outside normal business hours and receives more than 2,400 inquiries from customers.