We offer Aircraft-On-Ground support no matter when and where your aircraft is grounded.
With the help of a vast network, an experienced, dedicated team and in-depth product knowledge, we find the best solution to your urgent AOG needs.
Help us help you
For us to help you in the best way, please have the following information readily available:
- A/C MSN / Tail Registration number
- End user
- A/C grounded location if deviating from ship to address
- A/C next revenue flight schedule
- Deadline of need to avoid delayed return to service
- Defect found / type of repair performing (reason for AOG)
- Minimum quantity required to recover A/C back to service (if more than 1ea was ordered)
- Confirm nominated freight forwarder will collect 24/7 and within short time frame after notification
- If Airbus Engineering was approached, please provide us with a dossier reference.
- Your full contact details, in case we need to contact you
Find your regional AOG Support for:
Airbus parts and services
Requests and ordering for A300/310/320/330/340/350/380 Airbus parts
AOG Competence Centre
Phone: +1 703 834 3456
Email: aog.na@airbus.com
Office hours:
24 / 7
AOG Competence Centre
Phone: +49 40 5076 4001
Email: aog.spares@airbus.com
Office hours:
24 / 7
AOG Competence Centre
Phone: +49 40 5076 4001
Email: aog.spares@airbus.com
Office hours:
24 / 7
OEM parts and services
Requests and ordering for OEM spare parts and A220 Airbus parts
AOG Competence Centre
Phone: +1 703 729 4304
Email: aog@satair.com
Office hours:
24 / 7
AOG Competence Centre
Phone: +1 703 729 4304
Email: aog@satair.com
Office hours:
24 / 7
AOG Competence Centre
Phone: +1 703 729 4304
Email: aog@satair.com
Office hours:
24 / 7
In office hours
Please contact your local single point of contact
Beijing, People’s Republic of China
Phone: +86 10 8048 6161
Email: aog@satair.com
Office hours:
Mon – Fri 08:30 – 5:30 BEI
Outside office hours
AOG Competence Centre
Phone: +86 10 6148 7929
Email: aog@satair.com