We offer Aircraft-On-Ground support no matter when and where your aircraft is grounded.
With the help of a vast network, an experienced, dedicated team and in-depth product knowledge, we find the best solution to your urgent AOG needs.
Help us help you
For us to help you in the best way, please have the following information readily available:
- A/C MSN / Tail Registration number
- End user
- A/C grounded location if deviating from ship to address
- A/C next revenue flight schedule
- Deadline of need to avoid delayed return to service
- Defect found / type of repair performing (reason for AOG)
- Minimum quantity required to recover A/C back to service (if more than 1ea was ordered)
- Confirm nominated freight forwarder will collect 24/7 and within short time frame after notification
- If Airbus Engineering was approached, please provide us with dossier reference.
- Your full contact details, in case we need to contact you
Find your regional AOG Support for:
Airbus parts and services
AOG Competence Centre
Phone: +1 703 729 9000
Email: aog.na@airbus.com
Office hours:
24 / 7
AOG Competence Centre
Phone: +49 40 5076 4001
Email: aog.spares@airbus.com
Office hours:
24 / 7
AOG Competence Centre
Phone: +49 40 5076 4001
Email: aog.spares@airbus.com
Office hours:
24 / 7
OEM parts and services
In office hours
Please contact your local single point of contact
Peachtree City, USA
Phone: +1 404 675 6333
Email: satairinq@satair.com
Office hours:
Mon – Fri 08:00 AM – 05:00 PM EST
Outside office hours
AOG Competence Centre
Phone: +1 404 310 1966
In office hours
Please contact your local single point of contact
Copenhagen, Denmark
Phone: +45 3247 0100
Email: info@satair.com
Office hours:
Mon – Thu 08:30 – 16:30 CET
Fri 08:30 – 15:30 CET
Outside office hours
AOG Competence Centre
Phone: +45 4040 1224
In office hours
Please contact your local single point of contact
Singapore, The Republic of Singapore
Phone: +65 6543 0977
Email: infosin@satair.com
Office hours:
Mon – Fri 08:30 – 17:30 SGT
Outside office hours
AOG Competence Centre
Phone: +65 6543 0977
Email: aog.spares@airbus.com
In office hours
Please contact your local single point of contact
Beijing, People’s Republic of China
Phone: +86 10 8048 6161
Email: infochn@satair.com
Office hours:
Mon – Fri 08:30 – 17:30 CST
Outside office hours
AOG Competence Centre
Phone: +65 6543 0977
Email: aog.spares@airbus.com