AOG Competence Centre
Phone: +1 703 834 3456
Email: aog.na@airbus.com
Office hours:
24 / 7
24/7 AOG support
Fast AOG ordering and delivery
With the help of a vast network, an experienced, dedicated team and in-depth product knowledge, we find the best solution to your urgent AOG needs.
So we can best address your urgent AOG needs, please prepare the following details:
- A/C MSN / Tail Registration number
- End user
- A/C grounded location if deviating from ship to address
- A/C next revenue flight schedule
- Deadline of need to avoid delayed return to service
- Defect found / type of repair performing (reason for AOG)
- Minimum quantity required to recover A/C back to service (if more than 1ea was ordered)
- Confirm nominated freight forwarder will collect 24/7 and within short time frame after notification
- If Airbus Engineering was approached, please provide us with a dossier reference.
- Your full contact details, in case we need to contact you
Airbus parts and services
AOG Competence Centre
Phone: +49 40 5076 4001
Email: aog.spares@airbus.com
Office hours:
24 / 7
AOG Competence Centre
Phone: +49 40 5076 4001
Email: aog.spares@airbus.com
Office hours:
24 / 7
OEM parts and services
AOG Competence Centre
Phone: +1 703 729 4304
Email: aog@satair.com
Office hours:
24 / 7
AOG Competence Centre
Phone: +1 703 729 4304
Email: aog@satair.com
Office hours:
24 / 7
AOG Competence Centre
Phone: +1 703 729 4304
Email: aog@satair.com
Office hours:
24 / 7
In office hours
Please contact your local single point of contact
Beijing, People’s Republic of China
Phone: +86 10 8048 6161
Email: aog@satair.com
Office hours:
Mon – Fri 08:30 – 5:30 BEI
Outside office hours
AOG Competence Centre
Phone: +86 10 6148 7929
Email: aog@satair.com
What is an AOG event?
When an aircraft suffers an AOG situation, a serious technical problem has been identified, which prevents the aircraft from flying. Every minute the aircraft is grounded is a revenue loss as the scheduled departures will be delayed or cancelled.

Customer Resolution Services (CRS)
For orders and enquiries, contact our Customer Resolution Services via our regional service desks.
Place your AOG order on Satair Market
The fastest way to order for an AOG event is via Satair Market, where you’ll also find product information, prices and lead times. Use our smart search to set the shipping priority to “AOG”.
Material management trainings
Improve your aviation supply chain skills with our material management trainings