Customer Order Fulfilment

For orders and enquiries, please contact Customer Order Fulfilment (COF) via one of our service desks.

Find your regional point of contact

Airbus parts and services

Requests and ordering for A300/310/320/330/340/350/380 Airbus parts

Ashburn, USA
Phone: +1 703 729 4300 (not for purchasing)
Email: cod.americas@airbus.com
CAGE Code: 3Z9K5

SITA (SPEC2000): IADBI7X

Office hours:
Mon – Fri 08:00 AM – 05:00 PM EST

Address:
Satair USA Inc
21780 Filigree Ct 
Ashburn, VA 20147-6216
United States of America

 

OEM parts and services

Requests and ordering for OEM spares parts and A220 Airbus parts

Peachtree City, USA
Phone: +1 404 675 6333
Email: satairinq@satair.com 
CAGE Code: 0R3X9

SITA (SPEC2000): CPHSB7X

Office hours:
Mon – Fri 08:00 AM – 05:00 PM EST

Address:
Satair USA, Inc.
525 Westpark Drive, Suite 400
Peachtree City, GA 30269
United States of America

Airbus parts and services

Requests and ordering for A300/310/320/330/340/350/380 Airbus parts

Hamburg, Germany
Phone: +49 40 5076 4002
CAGE Code: D4296

SITA (SPEC2000): HAMBI7X

Office hours:
Mon – Fri 08:00 – 17:00 CET

Address:
Airbus SAS
Weg beim Jaeger 150
22335 Hamburg
Germany

 

OEM parts and services 

Requests and ordering for OEM spares parts and A220 Airbus parts

Copenhagen, Denmark
Phone: +45 3247 0100
Email: info@satair.com
CAGE Code: R1120

SITA (SPEC2000): CPHSB7X
CVR. No: 78 41 97 17

Office hours:
Mon – Thu 08:30 – 16:00 CET
Fri 08:30 – 15:30 CET

Address:
Satair A/S
Amager Landevej 147A
2770 Kastrup
Denmark

Airbus parts and services

Requests and ordering for A300/310/320/330/340/350/380 Airbus parts

Singapore, The Republic of Singapore
Phone: +65 6543 0977
CAGE Code: D4296

SITA (SPEC2000): HAMB17X

Office hours:
Mon – Fri 08:30 – 17:30 SGT

Address:
Satair Pte Ltd
12 Seletar Aerospace Link
Singapore 797553
The Republic of Singapore

 

OEM parts and services 

Requests and ordering for OEM spares parts and A220 Airbus parts

Singapore, The Republic of Singapore
Phone: +65 6543 0977
Email: infosin@satair.com
CAGE Code: QB267

SITA (SPEC2000): CPHSB7X

Office hours:
Mon – Fri 08:30 – 17:30 SGT

Address:
Satair Pte Ltd
12 Seletar Aerospace Link
Singapore 797553
The Republic of Singapore

Airbus & OEM parts and services 

Requests and ordering for OEM spares parts and A220/A300/310/320/330/340/350/380 Airbus parts

Beijing, People’s Republic of China 
Phone: +86 10 8048 6161
Email: infochn@satair.com
SITA (SPEC2000): CPHSB7X

Office hours:
Mon – Fri 08:30 – 17:30 CST

Address:
Satair (Beijing) Co. Ltd
Tian Zhu Lu 8
Tianzhu Airport Industrial Zone 
Beijing, 101312 
People’s Republic of China

Looking for AOG Support?

Satair has a Global Spares Support with 24/7/365 availability.

Get support for your material orders and inquiries worldwide and around the clock from the Satair Customer Order Fulfilment. Our dedicated teams answer your needs for any priority, any maintenance event and AOG situation, as is located in your region. The main goal is to keep your aircraft flying and meet your expectations for daily operations with highest flexibility and quality standards.

One regional point of contact

To ensure the best customised support, Satair has implemented a Single Point of Contact (SPOC) concept. All our customers will be allocated to a dedicated and regional SPOC who manages all interactions for the respective customer account. In this way, the SPOC is taking care of the relationship and order management for your proprietary, vendor and standard parts, including order handling and processing, credit note and customer claims management – in your region. Furthermore, the dedicated SPOC combines the expertise from all In-Flight Desk and Heavy Maintenance activities.

The Customer Order Fulfilment and SPOCs are based at seven locations in four regions:

Americas - Ashburn & Peachtree City
Europe, Middle East, Africa - Hamburg, Copenhagen & London
Asia Pacific - Singapore
China - Beijing

Order Management for other product lines

The additional order management for other product lines like Used Serviceable Parts, Modification Kits, and the Loan & Lease for Tools and Repairs are still managed by the known business units.

Warranty related queries

Contact us