AOG procedure (not in stock)

Part not in stock?

No worries - we'll work together to source it quick

For orders that include items not in stock, we will place an order with the responsible production line, sub-contractor or supplier and update you with an Estimated Delivery Date (EDD).

Help us to help you!

Please help us to find the right solution, by preparing as much information as you can relating to your AOG situation:

  • Aircraft MSN number or tail number
  • Location where the aircraft is grounded
  • Aircraft next revenue flight or latest acceptable date to avoid delayed return to service
  • Defect found/type of repair performing
  • Minimum quantity required to recover aircraft back to service
  • Appointed freight forwarder with 24/7 service to collect shipment
  • End user
  • Airbus engineering dossier reference

Also please include full contact details in your response in case we need to contact you by phone.

Once your part is ready for collection, it will be visible on your order overview and you will be notified via email. Our shipping department will notify your nominated forwarding agent that the shipment is ready.

Some of our suppliers can dropship parts from world-wide locations. Once the shipment is ready for dispatch, their shipping department will contact your nominated forwarding agent to organise collection.

The lead-times displayed on Satair Market are standard lead-times. We process AOG orders on a case-by-case basis and always try to secure the shortest lead-time possible. In any case, we require a binding order before we can start a detailed lead-time investigation leading to the estimated delivery date.

Robbing spare parts from current production aircraft is an extremely disturbing process in the overall industrial environment leading to other unwanted and, often equally cost-intensive, consequences than those during aircraft groundings due to missing parts. As a result of part number evolutions, technical progress, modifications and stopped aircraft serial production, only a minority of parts installed in the flying Airbus fleet is still used in current production.

The global availability check for non-stock parts includes by default a screening of production stocks and may lead, on exceptional basis, to a part being removed from production only if all other options were found non-feasible. Please note the AOG desk cannot begin an investigation until we have received a firm purchase order for the required part.

Taking the part from our production line might not always be the fastest option. Please be assured that if you have a grounded aircraft, we will activate all possible levers in the entire organization to find the best solution for your situation.