Order status
To better meet the day-to-day demand for electronically transmitted routine orders, we are gradually implementing in our warehouses a capability that will make parts available for pick-up within 24 hours after order placement. Thanks to extended opening hours this feature applies to all material in stock (except dangerous and over-sized goods).
Below you’ll find some of the most frequently asked questions and answers on order management, and how to follow an order after ordering.
In the order overview you’ll find an overview of all orders you have placed, both via the Market, as well as Spec2000 and possible manual orders.
You are able to see the status of your order in the order overview. The status bar always shows the status of the latest processed item.
You are also able to check on each of the items in your order on an order line level, if it is split into several deliveries.
You can request another forwarder from a defined list when you check out.
If you want to change the nominated forwarder after the order has been placed, please contact your regional Single Point of Contact (SPOC) at the Customer Order Fulfillment and they will help you.
Unfortunately, it is not possible at this time to change the nominated forwarder on Satair Market.
If you want to change the ship-to-code of your order, you can select the preferred destination when you checkout.
If you wish to change the ship-to-code after your order is submitted, you will need to contact your regional Single Point of Contact (SPOC) at the Customer Order Fulfillment and they will help you.
We are currently implementing a 24-hour global delivery commitment for all materials in stock, ready for pick-up from all warehouses. We have hired more people and extended the opening hours of our global service center to fulfill this commitment.
In addition, we are investing heavily in automation, and hopefully in the future we will have a fully automatic warehouse.
Furthermore, we also have a commitment to have all Aircraft on Ground (AOG) orders for materials in stock ready to be picked up in just 4 hours.
We have several Key Performance Indicators (KPI) we measure our performance on. Among others we measure the Off-the-Shelf Performance (OSP) and On-Time Delivery (OTD).
For more information on our KPI’s please contact your Single Point of Contact (SPOC) at the Customer Order Fulfillment.
For information on the delivery performance of your account, please contact your Account Director and ask them to provide you with the statistics.
We will help you get to the bottom of this! Please contact your regional Single Point of Contact (SPOC) at the Customer Order Fulfillment.
At the Customer Order Fulfillment, the Customer Order Specialist will find out what is delaying your order and advise the recovery shipping date.
As soon as your order has been picked up by your nominated forwarder, the Airway Bill Number (AWB) will appear on the order. In the order overview, you click on the order in question to find its AWB.
If it is available, we will also give you the AWB in our order status mails. In case the AWB has not been transmitted by the forwarder, you will need to contact the forwarder directly.