Satair celebrates employee initiatives with Spirit of Satair award
Copenhagen, 30 January 2024 –Earlier this year at our Copenhagen headquarters, Satair held the Spirit of Satair Award ceremony - a new initiative rewarding the teams that went the extra mile in achieving fantastic organisational results and customer satisfaction.
The Spirit of Satair award inaugurated this year and will be an annual ceremony, expressing gratitude to all teams who have gone above and beyond in creating value for the company. The purpose of the initiative is to award achievements in different fields, with this year’s focus being customer satisfaction. The ceremony gathered more than 100 Satair employees from Denmark, Germany, China, United States and Dubai offices, accompanied by Satair’s CEO Richard Stoddart, and Head of People & Workplace, Pablo Salame Fischer.
Explaining the goal of the award, Richard said: “Our aim is to create a transparent award framework that recognises outstanding teamwork and increases awareness of the incredible work happening at Satair, creating a unique initiative that aims to exemplify the embodiment of our ethos and values.”
The award ceremony kicked off with a Diversity, Equity and Inclusion Award, presented by Satair’s CFO Julia Rose, who noted: “At Satair we believe in treating people with respect and to value them for who they are, irrespective of their cultural, ethnic, educational, social or economic backgrounds. The purpose of this award is to recognise and reward the excellent initiatives carried out by our employees to increase awareness around these topics.” The winning initiative was found in Dubai;, a series of cultural breakfasts, a concept that further expanded to Satair Singapore, Hamburg and Copenhagen and the participation of customers. The award was presented to Terry Stone, mastermind behind the Dubai project, who noted that the initiative’s aim was to break down barriers and recognise all people and cultures, commenting “and what better way to do that than over food?”.
Thereafter, the Spirit of Satair Award awarding process began with VAS Aero Services CEO Tommy Hughes announcing the third place winners, awarding Alexander Kariuk and Doris Lindner for their Cast & Cost Simulator Tool initiative tailored to individual customers to facilitate better distributor solutions aimed at reducing costs. The purpose of the initiative was to view organisational processes and solutions from the customers perspective.
Next, Satair CIO Torben Ruberg, announced the winners of the silver awardThibault Lebreux and Dale LeClair, for their contribution to Used Serviceable Material (USM) Synergies, a project that drove Satair and Airbus sustainability synergies with VAS to achieve customer satisfaction. The team managed an impressive performance on the out-of-production A380 aircraft, procuring parts through VAS to aid customer maintenance and overhaul for years to come. The team also managed to secure titanium sourcing internally by recycling and remelting metal from used aircraft parts, strengthening supply chain resilience.
Finally, Satair COS Ian Dogson presented the first place award, presented to Xiaohua ZHENG and Yanhua ZHAO, collaborators on the China Customer Satisfaction Improvement Program (CSIP) project. The team held a series of events, including onsite customer CSIP roadshows and an Executive Leadership Customer Workshop with the top three airlines in China. These events played a vital part of the initiative to boost customer satisfaction. Xiaohua remarked, “Customers elaborated on the challenges they face, especially with the ongoing supply chain issues, they also expressed their future expectations to Satair as a leader in the industry where we presented them with tailored solutions to their issues while being transparent with our operations”. Yanhua commented, “We were actively engaging and listening to the customers’ pain points and we were very transparent to them with our status on these pain points, and we worked together with the customers to create a collaborative solution on tackling the issues together.” The winners of this initiative achieved the highest customer satisfaction score across all Satair regions.
Concluding the award ceremony, Stoddart announced the next year’s Spirit of Satair Award’s theme - Living our Values, posing the question “Do we live up to what we say?”. As the winners are celebrated and their achievements recognised, the Spirit of Satair award reaffirms the importance of collaboration within teams and serves as a platform for inviting further initiatives that commit to reliability and customer satisfaction. Satair eagerly anticipates the continued impact this event will have on driving processes and ensuring quality and commitment to their customers.