AOG Support

We offer Aircraft-On-Ground support no matter when and where your aircraft is grounded.

With the help of a vast network, an experienced, dedicated team and in-depth product knowledge, we find the best solution to your urgent AOG needs.

Help us help you

For us to help you in the best way, please have the following information readily available:

  • A/C MSN / Tail Registration number
  • End user
  • A/C grounded location if deviating from ship to address
  • A/C next revenue flight schedule
  • Deadline of need to avoid delayed return to service
  • Defect found / type of repair performing (reason for AOG)
  • Minimum quantity required to recover A/C back to service (if more than 1ea was ordered)
  • Confirm nominated freight forwarder will collect 24/7 and within short time frame after notification
  • If Airbus Engineering was approached, please provide us with dossier reference.
  • Your full contact details, in case we need to contact you

 

Find your regional AOG Support for:

Airbus parts and services

Requests and ordering for A300/310/320/330/340/350/380 Airbus parts

AOG Competence Centre
Phone: +1 703 834 3456 
Email: aog.na@airbus.com

Office hours:
24 / 7

AOG Competence Centre
Phone: +49 40 5076 4001
Email: 
aog.spares@airbus.com  

Office hours:
24 / 7

AOG Competence Centre
Phone: +49 40 5076 4001
Email: 
aog.spares@airbus.com  

Office hours:
24 / 7

 

OEM parts and services

Requests and ordering for OEM spares parts and A220 Airbus parts

AOG Competence Centre
Phone: +1 404 310 1966
Email: aog@satair.com

Office hours:
24 / 7

AOG Competence Centre
Phone: +45 4040 1224
Email: aog@satair.com

Office hours:
24 / 7

AOG Competence Centre
Phone: +65 6543 0977
Email: aog@satair.com

Office hours:
24 / 7

In office hours

Please contact your local single point of contact

Beijing, People’s Republic of China 
Phone: +86 10 8048 6161
Email: aog@satair.com

Office hours:
Mon – Fri 08:30 – 5:30 BEI

Outside office hours

AOG Competence Centre
Phone: +65 6543 0977
Email: aog@satair.com

What is an AOG event?

Contact Customer Order Fulfillment for regular orders