Customer Resolution Services (CRS)
For orders and enquiries, contact our Customer Resolution Services via our regional service desks.
We have created a series of tutorials on key functionalities on Satair Market, to offer you quick guidance through the basic steps.
The User Entity Administrator (UEA) of your company has access to the Airbus UMC Tool where he can grant access to different users to Satair Market. Additionally, an UEA can change roles access (buyer, read only, finance etc.) for different users in the "User Administration" panel directly in Satair Market.
To access Airbus product catalog via Satair Market, login from the navigation menu using your Airbus username and password.
Access Satair Market from your Airbus World application menu, and use your Airbus username and password to log in.
You can change your Airbus password from the same window where you need to type in your Airbus credential.
You can reset your Airbus password from the same window where you need to type in your Airbus credential.
To access Satair and 3rd Party seller products, login via Satair Market from the navigation menu with your email and password credentials.
You can change your Satair password from the “Profile Settings” Menu in Satair Market.
If you need to reset your password, you can do this from any login box on Satair.com or Satair Market. See how you request a new password here
The Administrator of your company for the Satair account in Satair Market can create or remove users in the "User Administration" panel. Additionally, an Administrator can change roles access (buyer, read only, finance etc.) for different users in the "User Administration" panel directly in Satair Market.
If you want to search for many parts in one go, copy-paste each part number into the multiline search for instant results from our global stock. Watch this tutorial to learn more.
If you need to order many parts in one go, you can upload your own list of products to Market and get instant results from our global stock. See how it is done here.
It is easy to find products, narrow your results, and add the desired quantity of products to your card. See how it is done right here.
On some parts we provide a price break discount if you order certain quantities. Parts with a price break discount are recognised by their pink ribbon. Learn how you order them here.
Once you have found everything you need, check-out is done in a few simple steps. See how you select your shipment priority, choose your forwarder, and more in this tutorial.
You can find an overview of all your orders with Satair and keep track of each order up until forwarder pick-up. Learn more about your complete order overview right here.
All product certificates become available to you as soon as your order has been shipped. See how you download them here.
Learn how you view all your quotes in an easy Quote Overview page and how you convert your quotes into an order.
On Market you can order new, surplus and used serviceable material from vetted third-party sellers. See how to find and order them in this intro to our Marketplace solution.
For 3rd party Seller products, you can request a price from the Seller if the product does not have a listed price. On some products, you can also place a bid towards the Seller.
Have questions or looking for more information?
Customer Resolution Services (CRS)
For orders and enquiries, contact our Customer Resolution Services via our regional service desks.
Satair Market
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