Over the last few years, Wi-Fi has become an almost essential element of air travel. The opportunities for providing a truly connected customer experience, though, go beyond Wi-Fi. What should we be considering for the future of aircraft connectivity and what are the connectivity challenges ahead? We’ve got the answers below.

A recent survey conducted by British satellite telecommunications company Inmarsat, in association with the market research company Populus, revealed that 78 percent of people surveyed find Wi-Fi to be fundamental to daily life. 55 percent described in-flight Wi-Fi as crucial.

It’s been suggested, though, that in order to meet the needs of an increasingly connected passenger, the future of aircraft connectivity in the aviation industry will have to go far beyond Wi-Fi, to promoting customer engagement at every touchpoint in their journey.

»There is an amazing transformation beginning to occur, « says Bruce Jackson, President and Managing Director of Air Informatics, an unbiased organisation trying to address the current and future challenges of connectivity, informatics, analytics, information, analysis and cybersecurity in aviation.

The reason it’s so amazing, Jackson explains, isn’t because any of the technologies we’re seeing are completely new. Far from it, some of the technologies being explored today dates back ten years, he explains. The biggest difference, though, is new applications for these technologies as well as shifting competitive landscapes.

Jackson shared his thoughts on the matter at MRO Europe 2018 and we were there for the discussion. Here are the key takeaways.

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Aircraft connectivity challenges: The new expectations